FAQ
What is the Customer Service phone number for my individual Long-Term Care insurance policy?
You can call your insurance carrier's customer service with the phone numbers below:
- MetLife Long-Term Care (888) 565-3761 Monday through Friday 8:30 AM to 6:30 PM Eastern Standard Time
- MedAmerica Long-Term Care (800) 544-0327 Monday through Friday 8:30 AM to 5:00 PM Eastern Standard Time
- Genworth Long-Term Care (800) 464-2458 Monday through Thursday 8:30 AM to 6:00 PM and Friday 9:00 AM to 6:00 PM Eastern Standard Time
- Prudential Long-Term Care (800) 732-0416 Monday through Friday 8:00 AM to 5:00 PM Eastern Standard Time
- LifeSecure Long-Term Care (866) 582-7701 Monday through Friday 8:00 AM to 5:00 PM Eastern Standard Time
- UNUM Long-Term Care (800) 331-1538
- John Hancock Long-Term Care (800) 377-7311
What is the Claims Department phone number for my individual Long-Term Care insurance policy?
- MetLife: (888) 687-0977
- MedAmerica: (800) 544-0327
- Prudential: (800) 732-0416
- Genworth: (800) 876-4582
- UNUM: (800) 693-4988
- LifeSecure Long-Term Care (866) 582-7701
- John Hancock: (800) 222-3418
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